MI4404 Quality Management Syllabus:
MI4404 Quality Management Syllabus – Anna University PG Syllabus Regulation 2021
COURSE OBJECTIVE:
To learn the various principles and practices of Quality Management
UNIT I INTRODUCTION
Introduction – Need for quality – Evolution of quality – Definition of quality. Concept of Quality – different perspectives. Introduction to total Quality – Concept of total Quality – Design, inputs, process and output – Attitude and involvement of top management. Customer Focus – customer perception – customer retention. Dimensions of product and service quality. Cost of quality.
UNIT II QUALITY GURUS
Contributions of Crosby, Deming, Masaaki Imai, Feigenbaum, Ishikawa,, Juran, Oakland, Shigeo Shingo, and Taguchi.
UNIT III QUALITY PRINCIPLES
Leadership – Strategic quality planning, – Employee involvement – Motivation, Empowerment, Team and Teamwork, Recognition and Reward, Performance appraisal – Continuous process improvement – PDSA cycle, 5s, Kaizen – Supplier partnership – Partnering, Supplier selection, Supplier Rating.
UNIT IV QUALITY TOOLS
Overview of Quality Tools – The seven traditional tools of quality – New management tools – Sixsigma– Bench marking – FMEA –Quality circles – Quality Function Deployment (QFD) – Taguchi quality loss function – TPM
UNIT V QUALITY MANAGEMENT SYSTEMS
Introduction Quality management systems – IS/ISO 9004:2000 – Quality System – Elements, Documentation guidelines for performance improvements. Quality Audits – QS 9000 – ISO 14000 – Concepts. TQM culture, TQM framework, benefits, awareness and obstacles.
TOTAL: 45 PERIODS
COURSE OUTCOME:
Understanding of quality philosophies and practices and how to apply them in an organization
TEXT BOOKS :
1. Shridhara Bhat K, Total Quality Management – Text and Cases, Himalaya Publishing House, First Edition 2010
2. Poornima M.Charantimath, Total Quality Management, Pearson Education, Second Edition, 2011.
REFERENCES :
1. Suganthi,L and Anand Samuel, “Total Quality Management”, Prentice Hall (India) Pvt. Ltd. (2006)
2. Indian standard – quality management systems – Guidelines for performance improvement (Fifth Revision), Bureau of Indian standards, New Delhi.