CM4024 Total Quality Systems and Engineering Syllabus:
CM4024 Total Quality Systems and Engineering Syllabus – Anna University PG Syllabus Regulation 2021
OBJECTIVE:
To gain an insight on Totally quality systems
To get familiarized with various quality audit systems
To get acquainted with elements of TQM
To appreciate implementation of quality by design concepts
To get acquainted with the laws that governs the product quality and safety
UNIT I INTRODUCTION
Definition of Quality and TQM – Importance of quality – Principles of Quality Management – Pioneers of TQM – Quality costs – Customer Orientation – Benchmarking – Re-engineering – Concurrent Engineering.
UNIT II PRACTICES OF TQM
Quality system – ISO 9001:2000 – QS 9000, ISO 14000 – Quality Auditing – Leadership – Organisational Structure – Team Building – Information Systems and Documentation.
UNIT III TECHNIQUES OF TQM
Single Vendor Concept – JIT – Quality Function deployment – Quality Circles – KAIZEN – SGA – POKA YOKE – Taguchi Methods.
UNIT IV QUALITY BY DESIGN
Introduction – Rationale for implementation – Benefits– Teams – Communication models – Implementation – Tools – Misconceptions and Pitfalls.
UNIT V PRODUCTS LIABILITY
Introduction – Product safety law – products liability law – defenses – Proof and the expert witness – Financial Loss – The future of products liability – Prevention.
OUTCOMES:
At the end of this course, the students shall be able to
CO1: Assess the Totally quality system concepts
CO2: Recognize various quality audit systems
CO3: Evaluate various elements of TQM
CO4: Implement the quality by design concepts
CO5: Recognize the laws that governs the product quality and safety
REFERENCES
1. Baird, C.W., “The Six Sigma Manual for Small and Medium Businesses”, Atlantic Publishing Company (FL), Reprint 2011.
2. Bank, J., ” The Essence of Total Quality Management “, Prentice Hall of India Pvt.Ltd., 1995.
3. Besterfield, D.H., Besterfield, C.M, Besterfield, G.H. and Besterfield, M.S., “Total Quality Management “, Pearson Education, 2002.
4. Dalela, S. and Saurabh, “ISO 9000 A Manual for Total Quality Management “, S.Chand and Company Ltd., 1997.
5. Noori, H. and Radford,R., ” Production and Operations management – Total Quality and Responsiveness “, McGraw-Hill Inc, 1995.
6. Zairi, M., “Total Quality Management for Engineers “, Woodhead Publishing Limited 1991.