AR3013 Soft Skills Syllabus:

AR3013 Soft Skills Syllabus – Anna University Regulation 2021

OBJECTIVES

 To introduce soft skills as important human attribute/ quality to be developed.
 To enable development of communication skills in various scales and media.
 To enable development of skills in terms of group and team behaviour.

UNIT I INTRODUCTION TO SOFT SKILLS

Introduction to Soft Skills. Understanding of self. Self-awareness, Self- Management and Self Development. Values. Attitude. Positive Thinking and optimism. Confidence and excellence. Developing perception. Patience, persistence and flexibility. Empathy and Emotional Intelligence. Interpersonal relations and social behaviour. Stress management. Time Management.

UNIT II INTRODUCTION TO COMMUNICATION SKILLS; LISTENING AND TALKING

Classification and types of Communication. Verbal and non-verbal communication. Formal and formal communication. Barriers in communication. Listening Skills, Types of Listening. Enhancing listening. Understanding context of words. Responding. Speaking. Self development through speaking. Nonverbal Communication. Body language. Proxemics. Telephonic Communication. Telephone etiquette.

UNIT III COMMUNICATION SKILLS – READING AND WRITING

Reading as cognitive process. Types and rate of reading. Critical Reading. Skimming and scanning. Techniques for effective reading. Writing Skills. Writing Style. Purpose of writing. Business writing, Report writing. Writing papers. Email Communication. Strategies based on purpose.

UNIT IV GROUP COMMUNICATION

Understanding of cultural, social and economic diversity and adapting to others. Body language and etiquette. Organisational Communication. Group Communication, Communication Breakdown. Conflict Management. Negotiation Skills. Meeting Management. Team Building and Team work. Leadership Skills.

UNIT V PRESENTATIONS, INTERVIEW AND GROUP DISCUSSIONS

Advanced Speaking Skills. Body language. Emotional intelligence and Critical Thinking. Oral Presentations, Speeches and Debates, Combating Nervousness, Patterns and Methods of Presentation, Oral Presentation- Planning and Preparation, Making Effective Presentation, Speaking for Various Occasions.
Planning and Preparation for interviews, Drafting Resume. Facing Job Interview. Group Discussion.

OUTCOME:

 Familiarity with the importance of soft skills.
 Knowledge about how to communicate effectively in various scales and media.
 Exposure to importance of appropriate team and group behaviour

TEXTBOOKS

1. Soft Skills, K.Alex, S.Chand, 2010
2. Soft Skills, Hariharan S, Sundararajan N, Shanmugapriya S.P, MJB Publishers 2010.
3. The ACE of Soft Skills, Gopalaswamy Ramesh, Mahadevan Ramesh, Pearson 2010.

REFERENCES

1. Understanding Interpersonal Communication, Richard West and Lynn H.Turner, Cengage Learning, 2010.
2. Interpersonal Communication, Steven A. Beebe, Susan J. Beebe, Mark V. Redmond, Pearson 2011.