BA4022 Quality Management Syllabus:
BA4022 Quality Management Syllabus – Anna University PG Syllabus Regulation 2021
COURSE OBJECTIVE:
To learn the various principles and practices of Quality Management
UNIT I INTRODUCTION
Introduction – Need for quality – Evolution of quality – Definition of quality. Concept of Quality –different perspectives. Concept of total Quality – Design, inputs, process and output – Attitude and involvement of top management. Customer Focus – customer perception – customer retention. Dimensions of product and service quality. Cost of quality.
UNIT II QUALITY MANAGEMENT PHILOSOPHIES AND PRICIPLES
Quality Gurus – Crosby, Deming, Masaaki Imai, Feigenbaum, Ishikawa, Juran, Oakland, Shigeo Shingo, and Taguchi. Concepts of Quality circle, Japanese 5S principles and 8D methodology.
UNIT III STATISTICAL PROCESS CONTROL
Statistical Process Control (SPC) – Meaning, Significance. construction of control charts for variables and attributes. Process capability – meaning, significance and measurement. Six sigma- concepts of process capability. Reliability concepts – definitions, reliability in series and parallel, product life characteristics curve. Total productive maintenance (TMP), Terotechnology. Business process Improvement (BPI) – principles, applications, reengineering process, benefits and limitations.
UNIT IV QUALITY TOOLS AND TECHNIQUES
Quality Tools – The seven traditional tools of quality, New management tools. Six-sigma, Bench marking, Poka-yoke, Failure Mode Effect Analysis (FMEA) – reliability, failure rate, FMEA stages, design, process and documentation. Quality Function Deployment (QFD) – Benefits, house of quality. Taguchi – quality loss function, parameter and tolerance design, signal tonoise ratio.
UNIT V QUALITY MANAGEMENT SYSTEMS
Introduction Quality management systems – IS/ISO 9004:2000 – Quality System –Elements, Documentation guidelines for performance improvements. Quality Audits – QS 9000 – ISO 14000 – Concepts. TQM -culture, framework, benefits, awareness and obstacles. Employee involvement – Motivation, empowerment, Team and Teamwork, Recognition and Reward, Performance appraisal. Supplier – Selection, Partnering, Supplier Rating.
TOTAL: 45 PERIODS
COURSE OUTCOMES:
1. Understanding the evolution of Quality management
2. Understanding of quality philosophies and practices
3. Ability to apply statistical process control to enhance quality.
4. Ability to apply quality tools to enhance organization’s quality performance
5. Awareness of quality management systems
REFERENCES:
1. Dale H.Besterfield, Carol Bester field-Michna, Glen H. Besterfield, Mary Besterfield -Sacre, Hemant Urdhwareshe, Rashmi Urdhwareshe, Total Quality Management (TQM), Fifth edition, Pearson Education, 2018.
2. Shridhara Bhat K, Total Quality Management – Text and Cases, Himalaya Publishing House, First Edition 2010
3. PoornimaM. Charantimath, Total Quality Management, Pearson Education, Second Edition, 2011.
4. Douglas C. Montgomory, Introduction to Statistical Quality Control, Wiley Student Edition 4th Edition, Wiley India Pvt Limited, 2008.
5. Indian standard – quality management systems – Guidelines for performance improvement (Fifth Revision), Bureau of Indian standards, New Delhi.
6. Panneerselvam.R, Sivasankaran. P, Quality Management, PHI Learning, 2014.